help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The LED on the back panel is always glowing red

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2023 15:44

‎09-08-2023 15:44

  • Heart rate is not measured
  • The number of steps is only counted
  • Battery runs out quickly
  • Rebooted device, factory reset, updated Sense, used up battery to empty, all with no improvement
  • Fitbit Sense firmware version: 44.128.6.17
  • Problem from 2023/9/4 19:00 JST

sense1.jpgsense2.jpg

Best Answer
0 Votes
3 REPLIES 3

‎09-13-2023 08:18

‎09-13-2023 08:18

 

Hi there, @Tuckn. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Best Answer

‎09-20-2023 18:46

In response to EstuardoFitbit

‎09-20-2023 18:46

I have the same issue.  Would it be possible to give me the answer the support team gave?

Best Answer
0 Votes

‎09-27-2023 15:06 - edited ‎09-27-2023 15:14

In response to MagpiePete

‎09-27-2023 15:06 - edited ‎09-27-2023 15:14

It's been 3 weeks since my inquiry, but I have not received a response from support.
Also, my Sense finally stopped turning on...
I bought this watch for $280, but it broke within 3 years.

Best Answer
0 Votes