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The LED on the back panel is always glowing red

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2023 15:44

‎09-08-2023 15:44

  • Heart rate is not measured
  • The number of steps is only counted
  • Battery runs out quickly
  • Rebooted device, factory reset, updated Sense, used up battery to empty, all with no improvement
  • Fitbit Sense firmware version: 44.128.6.17
  • Problem from 2023/9/4 19:00 JST

sense1.jpgsense2.jpg

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3 REPLIES 3

‎09-13-2023 08:18 - edited ‎07-06-2025 19:53

‎09-13-2023 08:18 - edited ‎07-06-2025 19:53

Hi there, @Tuckn. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Best Answer

‎09-20-2023 18:46

In response to EstuardoFitbit

‎09-20-2023 18:46

I have the same issue.  Would it be possible to give me the answer the support team gave?

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‎09-27-2023 15:06 - edited ‎09-27-2023 15:14

In response to MagpiePete

‎09-27-2023 15:06 - edited ‎09-27-2023 15:14

It's been 3 weeks since my inquiry, but I have not received a response from support.
Also, my Sense finally stopped turning on...
I bought this watch for $280, but it broke within 3 years.

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