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Fitbit protection plan for Fitbit Sense

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‎01-04-2021 16:29 - last edited on ‎01-15-2021 10:46 by Fitbit Moderator

‎01-04-2021 16:29 - last edited on ‎01-15-2021 10:46 by Fitbit Moderator

Is anyone else disappointed with fitbit extended insurance?  If you don't have time time sign up for it in the limited 3 times they announce it you are out of luck. It would be helpful if they could send an email letting you know so it could be arranged on another device. We love the device and the software but their window allowing you to protect this device is disappointing.

New owners please make sure you get this when fitbit tells you that you can.

 

 

Moderator Edit: Clarified subject

 

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4 REPLIES 4

‎01-04-2021 19:58

‎01-04-2021 19:58

@glenwoodbarn can you reach out to Customer Support? Perhaps they will extend the offer. I'm curious coz I never got such an offer. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-05-2021 02:54

In response to Marrrmaduke

‎01-05-2021 02:54

Yes, I talked to them and they are very unapologetic about their policy.  If you miss the 3 alerts which look like a standard advertisement you are completely out of luck. A simple email letting me know about it would have sufficed.  This is my biggest complaint so far.

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‎01-05-2021 18:52

In response to glenwoodbarn

‎01-05-2021 18:52

@glenwoodbarn thank you for letting me know. I was entirely unaware of it!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-15-2021 10:45 - edited ‎01-15-2021 10:49

In response to Marrrmaduke

‎01-15-2021 10:45 - edited ‎01-15-2021 10:49

Hello @glenwoodbarn Welcome to the Community Forums! @Marrrmaduke Thanks for your input! 

 

I'm very sorry for the experience. Please note that your comments regarding our services are very appreciated since they help to continue working on improvements. 

 

I was also informed by Support Team that you contacted them and they provided assistance and information. If you have additional questions or inquiries, I suggest you to update your case so our team can follow up with you. 

 

Have a nice day! 

Wilson M. | Community Moderator, Fitbit.
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