Fitbit recording WAY too many steps

[kellygoforth]

I had a Versa 2, which occasionally told me I had taken WAY more steps than I actually had. Like, 20K steps before 8am. Not possible for me, I usually do 3K a day (I am a bum...). So I upgraded to a Sense. And it disappointingly did the same thing. By 7am this morning, it told me I had taken 66,000 steps! It seems really strange to me that two different devices are giving the same false readings. I don't think resetting the device, etc. is going to help. Other ideas? Thanks in advance!

[Clove6060]

Have you tried any of the following?

-check height stride etc in profile

-change watch to non dominant wrist and change the setting in app

-restart the sense by holding the side button down until you see the Fitbit logo, then release and allow watch to finish.

the restart seems best choice. 66 thousand steps is crazy, 7am or not.

keep an eye on the step count the night before and 

when you wake up see if it reoccurs and when. May help diagnose the problem. 

[kellygoforth]

From my Sense:

Screenshot 1

From my Versa:

Screenshot 2

Screenshot 3

Screenshot 4

I restarted my Sense.  There's really no way to tell if that helped...I just have to wait around and see if it loses its mind again someday and tells me I have taken 1000s of steps more than I have.  I can try wearing my watch on the other wrist, but I'm not sure how that would fix the problem.  I checked my height and stride, and they're both correct.

As you can see from the screenshots, the steps all appear together at the same time, but at different times of day each time.  So I don't think it's one certain action I am doing that is causing this.  

I could blame it on a faulty device if it only happened on the Versa.  But now that it has happened again on my new Sense, I'm really stumped.  What else can I do to prevent this from happening again in the future?

[kellygoforth]

UPDATE:

I asked Fitbit Support, and they were able to identify the issue: "Mobile Track."  I don't remember turning that on, but apparently it lets you track your steps with your phone instead of your Fitbit.  So all the extra steps came from my phone somehow.  Not sure exactly how, since I was sleeping when the steps appeared and therefore my phone should have been stationary.  But I am hopeful that disabling Mobile Track has solved my problem.