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Fitbit sense not working

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‎07-19-2022 12:01

‎07-19-2022 12:01

Fitbit sense was at around 50 percent today when it died 😞 and it won’t turn on, I’ve tried different sockets and left it for ages before trying hard reset and still won’t turn on. 
I bought it as a present for my mother for Christmas. Can anyone help ?

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‎07-19-2022 14:11 - edited ‎08-22-2022 16:06

‎07-19-2022 14:11 - edited ‎08-22-2022 16:06

I'd take it back to the retailer and see if they would be able to do an exchange. Something was wrong with the battery, and even a Battery Test wouldn't help at this point.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2

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‎07-19-2022 14:11 - edited ‎08-22-2022 16:06

‎07-19-2022 14:11 - edited ‎08-22-2022 16:06

I'd take it back to the retailer and see if they would be able to do an exchange. Something was wrong with the battery, and even a Battery Test wouldn't help at this point.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎07-19-2022 14:22

In response to DramaQueenDiva

‎07-19-2022 14:22

Thank you DramaQueenDiva I actually contacted Fitbit help and my mom is getting a replacement. Success 😀

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‎07-20-2022 04:13

‎07-20-2022 04:13

Mine has literally done that today aswell gggrrr

 

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