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Fitbit sense screen is unresponsive

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‎11-02-2022 19:13

‎11-02-2022 19:13

My Fitbit stopped working. At first it wasn't charging so I thought it was a bad charger so I bought a new cable. It turned on with the new cable but now the screen is completely unresponsive. And all of a sudden now both charger cables work. Is there a way to do a factory reset without having to go through the menu? My Fitbit doesn't have a side button to just hold down. 

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‎11-02-2022 19:35

‎11-02-2022 19:35

I got the watch to reset and it is still unresponsive to any touch. I bought the watch a year and a half ago so I'm assuming it's not longer under warranty and I'm just out of luck on this?

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‎11-04-2022 06:46

‎11-04-2022 06:46

Same boat. Mine started glitching, as in the screen was flashing and going to different screens. Then it acted like it restarted and the logo just stayed on the screen. I got it to restart, then the Celsius logo stayed on the screen and it wouldn’t do anything. After a few hours it shut down (had 65% battery life prior to this) and now it won’t turn on at all. Purchased 6/2021. I’ve had fitbits since 2014 and almost every device I’ve had quit working right about after the 1 year mark. The Sense 2 has crap reviews. Highly considering another brand going forward.

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