09-17-2020 14:37
09-17-2020 14:37
Why do offers for new users and not the loyal customers usual story
09-17-2020 14:57
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-17-2020 14:57
Hi @SunsetRunner it's listed on the sales page "†Free trial is activated upon device purchase and cannot be gifted. Valid payment method required. Cancel before free trial ends to avoid subscription fees. New Premium users only. Content and features subject to change. Subject to our Terms for Paid Services."
Best Answer09-17-2020 15:04
09-17-2020 15:04
I don't know your health insurance situation, but my health insurance offers a deep discount on Premium membership.
Best Answer09-17-2020 15:20
09-17-2020 15:20
@datalore you mean your insurance offers discount for buying the fitbit premium ? I wonder if there is such a condition in Europe. Having public insurance I don't think it's feasible but I will ask.
Best Answer09-18-2020 07:13
09-18-2020 07:13
Hi I'm already subscribed to the premium so if I buy the new sense I get no benefits which once again loyal customers get nothing
09-19-2020 13:55
09-19-2020 13:55
Yes, my insurance company is part of a program Fitbit has that offers discounts to subscribers. Not sure if it’s US only.
Best Answer09-23-2020 10:47
09-23-2020 10:47
I did the 3 month trial that came with my Versa 2 just over a year ago, and I was still able to enroll in the 6 month trial with the Sense. While that may not be the case with more recent trials, I was pleasantly surprised when I was able to enroll.
09-23-2020 14:39
09-23-2020 14:39
Exactly why iam seriously looking at Garmin and Apple. Cost wise no different but Apple does Care about their existing customers.
Best Answer09-23-2020 21:53
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-23-2020 21:53
This customer probably doesn't agree much about how Apple cares their existing customers.
Best Answer