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Free premium

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‎11-30-2020 11:27

‎11-30-2020 11:27

Will i get the free 6 month trial of premium no matter where i purchase my sense? I only see it on the main website

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7 REPLIES 7

‎11-30-2020 11:34

‎11-30-2020 11:34

Yes. I bought my Sense at Beat Buy and I was able to activate the 6 month premium trial.

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0 Votes

‎11-30-2020 12:01 - edited ‎12-01-2020 02:32

In response to mbarylski

‎11-30-2020 12:01 - edited ‎12-01-2020 02:32

Please be advised: only for new users who haven't had premium (free or paid) before! 

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎12-01-2020 01:37

In response to sancho90

‎12-01-2020 01:37

Does that include the free 6 months they recently gave to everyone? which would be a pity as I only had an old fitbit with not many sensors 😞

 

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‎12-01-2020 02:36

In response to Orlai

‎12-01-2020 02:36

@Orlai wrote:

Does that include the free 6 months they recently gave to everyone? which would be a pity as I only had an old fitbit with not many sensors 😞

 

Yes, it does include every kind of premium you had in the past. See also the footnote in the shop:


†Free trial is activated upon device purchase and cannot be gifted. Valid payment method required. Cancel before free trial ends to avoid subscription fees. New Premium users only. Content and features subject to change. Subject to our Terms for Paid Services.

 

Hence plan carefully. Unfortunately the free 6-month trial which comes with the Sense was announced several days later than the offer to have some free months premium for installed base customers. Really bad timing.

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎12-01-2020 08:35

In response to Orlai

‎12-01-2020 08:35

Register a new account with a new email and see if that gives you the free 6 months.

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‎12-01-2020 09:45

In response to FB_Ray

‎12-01-2020 09:45

Yes, @FB_Ray, this workaround will fix this issue as a new user account is noz linked to your former one. Hence no data synchronisation between both accounts etc. Should be also considered for the affected users which are only installed base Fitbit customers. A totally new Fitbit customer started with Sense does not have this challenge. 

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎01-02-2021 15:05

‎01-02-2021 15:05

I was in the beginning of a free trial when I bought a new Fitbit so that I would get 12 months of premium I purchased it and now just a month later they're trying to charge me for it so I will cancel the premium service and I will not buy another Fitbit although this is my fifth one!! if this is how they're going to treat their customers with no phone number to call and no email to try I'll go by an Apple watch and pay the money there where I know that I'll get service 😡

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