Got the Update Banner, But No Update??

[WehuttyWanker]

when I booted up my iPhone 10 this AM and opeded Fitbit, I got the banner page saying "Get the Update!" etc., but I couldn't figure any way to actually download it. What's the trick here anyway?

[Beezy1978]

At least you aren’t alone! 🙂 Same happened to me, and when I go to check for an update it says “Sense up to date”.

i can’t wait til we get the update!

it will turn our watches into what we actually purchased. 🥰

[WehuttyWanker]

So, where are these lucky Folks that have been lucky enough to be able to download the new wonder update. I certainly haven't seen it here in Western North Carolina.

[Rachelm2hm]

Having  the same problem! 

[Odyssey13]

Hi @WehuttyWanker  there is no trick to downloading any firmware update. These are released on a rolling basis, so it will come to you. You'll see it on the app when you can download it. 

@Beezy1978  and @Rachelm2hm  it will be available to you, too. I'm not sure customer support or the Moderators know which areas are receiving it, but it will arrive.

[Rachelm2hm]

That's the thing , I had the banner . Only it doesn't update .

[Odyssey13]

Check out this post from Fitbit regarding the firmware update. click to view.

[Marrrmaduke]

As @Odyssey13 said it's a staged rollout. My guess would be if you had a banner but the update was not available, it probably got pulled out/paused. It happens when there are issues. I haven't received mine yet either. 

[HSS79]

Probably there are way too many bugs in this update even the update process is buggy.

[marksurry]

At least you got the banner suggesting a sense update could be downloaded.  My app still says I'm up to date with the older firmware 44.128.1.42.  All I wanted was a smart watch/fitness tracker that had the features it was advertised with.  Waiting for months for advertised features to be rolled out makes me feel like a beta tester.  Having the ability to force an update would be mighty fine.

[SKrueger]

I believe a lot of people are confusing the full screen splash announcement of the OS update with the actual banner announcement that the update is available for your device to download.

[HSS79]

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@marksurry wrote:

At least you got the banner suggesting a sense update could be downloaded.  My app still says I'm up to date with the older firmware 44.128.1.42.  All I wanted was a smart watch/fitness tracker that had the features it was advertised with.  Waiting for months for advertised features to be rolled out makes me feel like a beta tester.  Having the ability to force an update would be mighty fine.

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Hope they are paying you to be a "beta tester".

[marksurry]

I wish they were.

[Beezy1978]

They are busy complaining the volume isn’t loud enough on the watch. 😉😆

[Beezy1978]

Yep, this is why. It was a full-screen banner instead of a little one at the top. Confusing to do, I wonder why?  
I will wait.

Good things come to those who wait. 🌹

[marksurry]

Woke up this morning to the update banner and what do you know?  I have the latest firmware on my Sense now.  SpO2 is still lame as this is only viewable from a watch face after sleeping with the device on your wrist (non premium member so no access to the health metrics dashboard on app).  I'm yet to take a call on the Sense so can't comment on that feature.  Having no friends is so lonely so will have to wait for a spam call.

[Beezy1978]

I friend requested you, Mark!

also, you can see your spo2 recording without Premium. Go to your sleep log, open your night, and scroll all the way down. It’s a little graph. My husband gets it even on his Versa 2 with no Premium. 
good luck!

hope to see you on Fitbit.

[marksurry]

Hi Beezy1978.  Thanks for the advice.  I believe the graph under the sleep section is oxygen variation, measured through my nights beauty sleep.  I was kind of hoping for a figure like the watch face shows, around 95% I would hope.

Can you send the friend request again please?  I can't find it on my phone 😉

[Beezy1978]

Ahhh, gotcha. Yeah, it doesn’t display the numbers, does it. 😞 I’m sorry! I hope they start including that soon.

Will re-send request. 
See you around! 🙂

[marksurry]

Fitbit want £8 per month to display spo2 in the app.  Something other fitness trackers offer for free.  I really can't bring myself to pay that much for so little.