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Having to constantly charge device

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‎06-03-2022 03:04

‎06-03-2022 03:04

I've a sense fitbit purchased in December 2020 and I'm finding that I need to charge the watch every 12 hours now

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5 REPLIES 5

‎06-03-2022 06:09

‎06-03-2022 06:09

Hi @Crista64  - that doesn't seem normal but check the various features to try and find which one is the cause - How to resolve the Major issues causing short battery life. 

Author | ch, passion for improvement.

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‎06-03-2022 11:10

‎06-03-2022 11:10

I purchased mine at launch (Sept 2020) and on the 13th month it just died.   I was lucky that they sent me a replacement, but within 4 months the battery went from lasting me several days to not even lasting 12 hours.  Nothing was changed on the watch (same face, same alarms, same daily useage...).  The only thing I could think of is that the app asked me to update the tracker and then I swear, the next day the Sense died on me during my afternoon workout.  I contacted Customer Service - they did the normal troubleshooting, but to no avail.  They denied that it had anything to do with any updates, but honestly that was such a strong coincidence it went from working normally to just completely wonky overnight.  For a $330 pricepoint I expect better.  Much better.

 

It's been at 0% for the past 3 months, I just so happened to charge it up the other day and connected it to my phone to see if there were any updates (none).  Unpaired it and then wore it to bed and all day yesterday (not paired to my phone).  No alarms, but I did activate one non-GPS workout.  It drained about 70% in the span of 12 hours.  So better, but not what it should be.  

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‎06-03-2022 20:26

In response to Honulii

‎06-03-2022 20:26

Hi @Honulii  - so your watch is working, did you check the link in the previous post which explains battery usage?

Author | ch, passion for improvement.

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‎06-05-2022 01:05

‎06-05-2022 01:05

I having the exact same problem as well. I also bought mine in December 2020 and have had it set up exactly the same since I got it but these past 2 weeks I'm having to charge it every day and I have not change any setting since I first set it up so I'm not sure why it's started doing it. 

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‎06-05-2022 01:43

In response to Samlh1986

‎06-05-2022 01:43

Hi @Samlh1986  - it's worth checking the link in the first relly since updates can bring new features and changes.

Author | ch, passion for improvement.

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