help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Health Metrics doesn't show SpO2 graph

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2020 18:17 - last edited on ‎11-01-2020 09:44 by Fitbit Moderator

‎10-31-2020 18:17 - last edited on ‎11-01-2020 09:44 by Fitbit Moderator

My Health Metrics on my iPhone have been working fine until the last two days when it stopped showing the graph for SpO2.  My Sense shows the data each morning but it doesn't show up on the graph.  

I have uninstalled the app, rebooted the iPhone, re-installed the app, but no graph.

Any suggestions?

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
47 REPLIES 47

‎10-04-2021 20:57

In response to Lampliter

‎10-04-2021 20:57

I find that when it happens I sometimes have to restart my Sense 6 times to
get it to show SPO2 reading.
It is now stored in my watch face choices and easier to fix. Haven't had
watch face disappear lately.

I once had trouble restoring the watch face and had to go into my phone
settings: Apps : fitbit and force stop it. I did that under advice from
tech support..
Best Answer

‎01-19-2022 05:13

In response to jane_7

‎01-19-2022 05:13

Same problem for a couple of weeks. Please advise as to how to fix. Clock face showing spo2, I wear it to bed and slowly the readings have disappeared, restarted app, phone, watch and still nothing. Versa 3. 

Best Answer
0 Votes

‎01-19-2022 08:52

In response to hs0wca

‎01-19-2022 08:52

You should post this in the Versa 3 area. 

Best Answer
0 Votes

‎01-19-2022 13:31

In response to eezeepee

‎01-19-2022 13:31

Ah yes! Hadn't realised, thank you.

Best Answer
0 Votes

‎03-15-2022 07:54

In response to hs0wca

‎03-15-2022 07:54

Same problem on Android device. Clock face records SpO2 but not in Health Metrics within app. Firmware v44.128.6.12

Best Answer
0 Votes

‎03-15-2022 07:59

In response to LizzyFitbit

‎03-15-2022 07:59

Hi Lizzy.

My firmware version is 44.128.6.12 on my Sense. SpO2 is recorded on my watch face but since 11th March fails to show up in Health Metrics within Android app.

Any ideas what's triggered this sudden failure?

Best Answer

‎03-15-2022 10:46

In response to ChrisG73xc

‎03-15-2022 10:46

the same here, Fitbit messed up another application. Shameful

Best Answer

‎03-15-2022 13:54

In response to muscles1960

‎03-15-2022 13:54

This bedevilled me too but then it suddenly started working again and has been relatively reliable over last 2 weeks (though always lagging 24hours). Rebooting has fixed this in past but didnt come right time until 5 days after a reboot. The syncing code for SPO2 seems as flaky as hell. No idea why it is different from other metrics. It seems that if are in a timezone well ahead of GMT, then it will lag 24 hours too.

 

Best Answer