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Heart Rhythm Assessment not working

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‎12-02-2020 17:03 - last edited on ‎12-03-2020 12:37 by Fitbit Moderator

‎12-02-2020 17:03 - last edited on ‎12-03-2020 12:37 by Fitbit Moderator

Hi, can anyone please help?Every time I’ve tried to click on the heart rhythm assessment app I get a message saying “oops somethings not right, we are experiencing an internal server problem “ and to try again later! This is very frustrating 😫 was fine for first few days and now this for over a week! ☹️

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎12-03-2020 12:37 - last edited on ‎07-24-2023 10:23 by Fitbit Moderator

‎12-03-2020 12:37 - last edited on ‎07-24-2023 10:23 by Fitbit Moderator

Hi @vicharris. Welcome to the Community Forums.

Thanks for bringing this to my attention and for your efforts while trying to take the Heart Rhythm Assessment. This is odd and to further investigate may I know the model and OS/software of your phone? Also, is the Fitbit app updated?

I'd recommend to give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Log back in to your Fitbit account.
  5. Sync your watch and try the Heart Rhythm Assessment one more time.
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‎12-03-2020 12:55

In response to LizzyFitbit

‎12-03-2020 12:55

Thanks for your response, have tried all 5 steps, still the same, I have an iPhone 8 iOS 14.2. 

6C9DAEEF-67C5-4343-BCB1-D6E5AFD5ABB6.png

 

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‎12-04-2020 12:35 - last edited on ‎06-18-2024 04:24 by Fitbit Moderator

In response to vicharris

‎12-04-2020 12:35 - last edited on ‎06-18-2024 04:24 by Fitbit Moderator

Hi @vicharris. It's good to see you again.

Thanks for your efforts in trying the suggested steps and for the screenshot provided. Based on the message displayed on the Fitbit app, I'd recommend to check if your watch also updated to the latest version, and try using a different WiFi connection or cellular data. If the issue persists, please provide me with your of residence.

Keep me posted.

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‎04-11-2022 07:05

In response to LizzyFitbit

‎04-11-2022 07:05

Thanks. These steps fixes my Fitbit sense. But I added one more step to shutdown and restart my Fitbit sense watch before step 4 and 5. 

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‎04-12-2022 13:02 - last edited on ‎06-18-2024 04:23 by Fitbit Moderator

In response to Gabrielkok

‎04-12-2022 13:02 - last edited on ‎06-18-2024 04:23 by Fitbit Moderator

Welcome to the Community, @Gabrielkok.

That's great news! I'm glad the steps shared in this thread helped you, and thanks for sharing what else you tried to get the Heart Rhythm Assessment working correctly. Your post will definitely help other members participating in the forums.

In case you have some spare time, let me invite you to visit our Health & Wellness board where you can tell your stories, meet more people and find healthy tips. Happy stepping. 😊

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