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Heart rate on sense

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‎01-31-2021 16:07

‎01-31-2021 16:07

I am so disappointed with my sense!!!!!  I want my versa 2 back.  The heart rate on the sense is so bad.  Today it said my hr was145.  I put my hr/02 monitor on my finger and it says 78 which is the correct number.   It's like this all the time!!!!  So not worth the money and for health reasons I need it to be accurate!!!

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3 REPLIES 3

‎02-01-2021 04:59

‎02-01-2021 04:59

Right, it's ridiculous. And so many other metrics are determined by HR. Steps are off too. These two issues together make the Sense nearly worthless.

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‎02-01-2021 09:26

‎02-01-2021 09:26

I just got mine and it’s awful! During a cardio workout said my bpm was 69. My resting is 88! This is worthless! Wonder if I can return it. 

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‎02-01-2021 10:17 - edited ‎02-01-2021 10:23

‎02-01-2021 10:17 - edited ‎02-01-2021 10:23

I have been trying to get help from Fitbit support about this very issue. They keep sending me some of their standard responses blaming position and workout type etc. I know there are many posts on these forums that show how off the HR really is. They have posted graphs and proof from other HR measuring devices. I have sent them all of those posts. I have been fighting to get my money back and they keep blowing me off. I have been starting new chats every week to keep this issue in the front! I want a refund. The inaccuracy is so varied. Sometimes over 50 BPM. It's junk. Never mind dangerous. If I am using this to check my output and try to get into a fat burn or cardio zone...I'll end up having a dang heart attack before this thing will monitor it correctly. This is what I got back today:

 

Sorry for the delay of response.

 

We have received an update from our higher level of support team.

 

We'd like to let you know that this issue is being investigated by our support team. We are working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Thanks for being a Fitbit customer! 

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