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Horrible experience and not good enough!

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‎01-08-2023 15:23

‎01-08-2023 15:23

I have had numerous  fitbits over the years as well as most of my family. Never really had a major issue until I received my sense. It always had dodgy syncing and connection but the pros outweighed the cons. One day after the battery died and I went to charge it, the device never turned back on. Got on to customer support we went through all the trouble shooting and I was sent out a new pebble. This pebble would not sync with my phone and also wouldn't charge. I got back on to customer support again going through all the troubleshooting the syncing was still not working correctly. They said that they were going to send me out a new device and accessories. I got sent out a new pebble. Which wouldn't even turn on. Back again to customer support and at this pint it's been 7 weeks and I have just been completely fobbed off! They kept telling me to explain the issue and I have done so repeatedly. Then they said they would process a new device then just stopped contacting me altogether or responding to my emails. After not hearing back over Christmas I got into customer support AGAIN! and conveniently I no longer qualify for additional support? This is an absolute joke and a disgrace! I have never dealt with a company that promises so much just to send you on a never ending journey of obstacles and blame! At this point 3 months later with no watch after being promised help. I don't even want a new one I just want the one u have to bloody work! It's an absolute disgrace. 100% would never recommend buying a fitbit simply for being at risk of ever needing their actual so called support. 

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2 REPLIES 2

‎01-08-2023 16:25

‎01-08-2023 16:25

Did you check the charger?

make sure all 4 pins are equally prominent.

 

There are bad chargers out there.

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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0 Votes

‎01-08-2023 21:50

‎01-08-2023 21:50

I too have had a similar experience as you Mikaela.  I am on my second Sense which I had to upgrade to due to a similar issue with my previous Fitbit. My first Sense was unresponsive within months of receiving it.  Of course, they replaced that one.  This new one is now unresponsive again and stuck at the logo screen.  This time around I was told the same thing they told you and now they want me to upgrade to another version all over again. 

 

I do not feel confident that if I made yet another purchase with Fitbit, that I would not be at the same place again in the near future; well, that is judging my previous experience with them.  Who knows?  Either way, I have fought not going with an Apple Watch, but I think I may switch now just to see if their brand is more reliable.  

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