How do I activate Snore Detect on Sense?

[Thoughton]

I am new to Sense.  I have a Premium Membership, however I am unable to find the snore detection function.  I’ve read all the threads on this topic and it is not accessible.  What am I doing wrong?

Thank you for your help.

Moderator Edit: Clarified subject

[Thoughton]

Thank you. I can turn it on however it does not give me a report. I’m working with support to try to figure out why it isn’t functioning.

Sent from my iPhone

[LizzyFitbit]

Hi @Thoughton. It's good to see you here.

You're welcome, thanks to you for keeping me posted. Please follow their instructions, I'm sure they'll continue helping you with this situation to bring you back on track as soon as possible.

[Thoughton]

Update… my last response from Fitbit was that they had escalated the problem up to a management team and would get back to me.  That was on 11/4/21.

my snore detect has never functioned and the lack of support by Fitbit is really disappointing ing.  When I followed up after 3 weeks of not hearing from them on 11/28/21…. Crickets.

[LizzyFitbit]

Hi there, @Thoughton.

Thanks for keeping me posted. I apologize for the experience that you've had with your Sense, and your interaction with our Support team. I understand where you're coming from and please know this feedback will be passed along to prevent a similar experience from happening again.

About your inquiry, let me share that I'm not able to see your case details. For this reason, I'd recommend getting in touch with our team via chat or phone one more time. That way, they can see your previous interactions, evaluate your case and continue helping you with this matter. Please click here to get connected with them.

[BradleyJ]

Thank you.

[LizzyFitbit]

@BradleyJ It's nice to see you here.

Thanks for joining this thread and your efforts while working on this matter. I'm glad the steps suggested in this thread worked for you and I hope you continue enjoying the Fitbit experience.

In case you have some spare time, let me invite you to visit the Health & Wellness board find your inspiring stories, make more friends and start your own topics.

Have a good day! 😊

[Keanha]

Hi, I don’t have to snore detect toggle in my sleep settings, can you help? 
Bought the sense yesterday and signed up for premium. Working my way through all of the features but feel like I’m missing something….

[LZeeW]

@Keanha   Your Sense has the firmware from when it was manufactured.  I'm sure your issue is that you don't have the current firmware.  Fitbit is constantly sending out firmware updates to newly activated devices.  You got in line with your device activation and it usually takes 24-48 hours for you to get the current firmware.  It might take a little more time, hopefully less than a day or two, for the snore detection option to appear.  So please be patient.

There is one additional thing for you to know once you can set this up.  You need to turn on the microphone on your Sense in the Sense device settings.  Swipe to your Settings icon on the watch > Vibration & audio > toggle the microphone on.

Another thing.  Pay attention to your daily battery level while you are waiting for your updates.  This feature uses a lot of battery.  I know that I do snore at times, but found out that I had no snoring detected most nights.  I disabled mine.

[Thoughton]

All of your suggestions were implemented without success.  Fitbit was unable to fix the issue.

They gave up and just stop responding to me.  I have owned many models of the Fitbit and I will most likely not invest in another due to the customer service.  After going back and forth with them for months, they gave up and when I reached out for an update on my issue, they told me that I needed to start all over.

[Keanha]

Thank you. It seems to have appeared overnight so must have been an update like you mentioned. 

I’ve had it switched on for two nights now with very little noticeable decline in the battery but that may have been due to not being updated fully. I will keep an eye on it. Thank you @LZeeW