How do I change the time format on Sense?

[Alaba3]

Hi,

Just set up a new Fitbit Sense, all going ok then tried to change the default clock face. It then set the time as 12 hours behind. I changed it back to the default, and still 12 hours behind. For example it’s currently 20:01, yet the clock shows 08:01.

I’ve turned off automatic time zones, tried selecting a random time zone on the opposite side of the world, syncing, then setting it back. Still 12 hours behind (the other time zone was also 12 hours behind). I’ve restarted a few times, synced a few times, disconnected device from app and reconnected and still no joy.

Hoping someone can advise!

Moderator Edit: Clarified subject

[Alaba3 · Accepted solution]

Resolved: I didn’t realise there are more settings you can adjust when you log into your account via the browser instead of the app. Just did this, set it to 12 hour clock (the option to do this isn’t available through the app), synced, set back to 24hr clock and synced again and it reset it.

[LizzyFitbit]

Hi @Alaba3. Welcome to the Community Forums.

Thanks for letting us know about your Sense and I'm glad you were able to change the time format in your fitbit.com dashboard. You did a good job in this situation and I'm sure other members having similar issues will find your post very helpful. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can share your story, and find great fitness to to live a healthier, more active lifestyle.

Have a good day. 😎