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How do I get a Sense charging cable?

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‎03-20-2023 15:26 - last edited on ‎03-21-2023 13:49 by Fitbit Moderator

‎03-20-2023 15:26 - last edited on ‎03-21-2023 13:49 by Fitbit Moderator

One of the 4 pins on the charging cable head is depressed and will not make contact with the watch, rendering it incapable of charging. How do I get a new cable?

 

Moderator Edit: Clarified subject

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‎03-20-2023 16:16

‎03-20-2023 16:16

If still in warranty, you can contact support.  If out of warranty you can buy from the Fitbit Store.

Or in either case, you can find third-party charging cables on Amazon, probably get a couple for less than one from Fitbit, and possibly a lot quicker than trying to warranty replacement.  That is a common problem; probably good to get a couple to have a spare.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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