How do I get the 2-year protection plan for Sense?

[Taffy7]

I just got my sense during the Mother’s Day special and I wasn’t aware that there was a warranty that you could purchase. I got a few pop ups on the app to purchase the warranty but now I can’t where to purchase this warranty. I reached out to fitbit and the guy who I was speaking with told me to get and insurance plan from Allstate. Does anyone know how to get the warranty? I haven’t had my watch for more than 3 weeks.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Taffy7. Welcome to the Community Forums.

I'm glad you have the Sense and thanks for taking the time to contact our Support team. Let me explain that you can only buy the Fitbit Protection Plan (FPP) during checkout on fitbit.com, or when you see an offer in the app. If you’ve seen the offer 1 or 2 times, you’ll get another offer soon.

[Guy_]

@LizzyFitbit 

Hi Lis,

Never seen or had an offer for the Fitbit Protection Plan, is there another way to get it?

Seems to me Fitbit would do well to propose it to all its clients, as a good revenue source, and improved customer relations?

[LizzyFitbit]

@Guy_ It's nice to see you around the forums.

Thanks for sharing your thoughts about this situation. As mentioned above, you can get the Fitbit Protection Plan when making your purchase from our official website, or in the Fitbit app after setting up your Fitbit device for the first time. I understand where you're coming from about this service and while this is currently available in United States only, I'm sure our team will continue working to improve our services based on the feedback shared in the forums.

[Bubbascommunist]

when the pop up comes up in the app I don't have the ability to click on anything to be able to purchase it. I only have seven days left to purchase it and I wanna get it before I can't. When I click the pop-up nothing happens.

[LizzyFitbit]

Welcome, @Bubbascommunist. It's good to see you around.

Thanks for bringing this to our attention. It's odd that the 2-year protection plan pop up isn't taking you to make the purchase. If you've not done so, please log out from the Fitbit app, check if the Fitbit app is updated, force quit the Fitbit app, reboot your phone, open the Fitbit app, log back into your account and try clicking on that pop up. If the issue persists, reply back with the model of your phone so I can continue helping you with this matter.

[Bubbascommunist]

It didn't work unfortunately. I'm using a Samsung Galaxy Note 20 Ultra

[LizzyFitbit]

@Bubbascommunist. It's good to see you here in the forums.

Thanks for trying the steps suggested above, as well as providing the requested information. I've forwarded your details with our team to look into this matter and the best advice is to get the protection plan directly from Square Trade so your Sense can be covered. Please get in touch with them as I'm sure they'll help you with your inquiry.