How do I make calls on Sense?

[NT081456]

I can receive calls, but I’ve tried a few times to make a call with the Google Assistant. But each time I say call so and so from my contacts it says sorry I can’t make calls yet. Anyone know how to fix this or if there’s supposed to be an update coming to add this feature? I have the Fitbit Sense and iPhone 11 Pro Max. TIA. 

Moderator Edit: Clarified subject

[Rich_Laue]

The best thing to do is wait and see if Fitbit adds out calls from the wrist. According to the user manual, currently this can not be done yet. 

[westsidekilla1]

You can't. Only take calls. Hopefully it'll get added. Some flagship watch huh?

[Ynott]

Yeah...Flagship as in The Titanic.

[LizzyFitbit]

Hi @NT081456 and @westsidekilla1, welcome to the Community. @Rich_Laue and @Ynott, it's good to see you here.

@NT081456, thanks for the information provided and the steps tried prior to posting. As it was mentioned above, currently it's not possible to make phone calls directly from your Sense. However, you can receive call notifications or take calls from your wrist.

I understand how helpful it'd be for you, @Ynott and @westsidekilla1 to have this feature available, and my best advice is to post this idea in the Feature Suggestions board. That way our developers can take it into consideration for new updates or product development. You can learn more about this board in our FAQs.

[SunsetRunner]

Oh no how sad to hear that.  I was looking to upgrade my versa 2 to the sense as I had an emergency and all I had with me was my versa, so I needed one that also makes calls since now I have a medical condition.  I’ve had a Fitbit ever since it was just a simple bracelet, but I guess it’s time to say good bye and move on to an Iwatch. 🥲

[Rich_Laue]

Users have reported that with Google Assistant enabled, out going calls can be made. However no one has mentioned if this requires having a Google number. 

I have neither and simply passing on what other users experienced. 

[LizzyFitbit]

Hi @SunsetRunner. Welcome to the Community Forums. @Rich_Laue Thanks for your great advice!

@SunsetRunner Thanks for taking the time to share your thoughts about the Sense. I understand how much you'd like to have this function available on your watch. Every feedback shared by our members is always taken into consideration to improve the Fitbit experience with our products and services. If you've not done so, please check @Rich_Laue's post and give a try to his suggestion.

Additionally, take a look to this request posted in the Feature Suggestions board and add your vote as the more votes an idea receives, the better chance it has of getting the attention of the developers.

Have a good day.

[fegriffith]

I just tested using Google Assistant on the watch, "Call X at work" and it did actually complete the call from my phone (and it had my phone on speaker).  So basically you can instruct from the watch to use your phone to make the call FROM your phone, but you can't actually talk from the watch itself doing this.  You are using your phone in speaker mode. 

[Rich_Laue]

Interesting. @fegriffith 

[LizzyFitbit]

Hi @fegriffith and @Rich_Laue. It's good to see you around.

@fegriffith Thanks for letting me know how it goes when using Google Assistant to make calls. Your post is very helpful! While this is a good alternative to make calls, I'd encourage you to vote for request posted above about being able to make calls directly from your Sense. As mentioned above, every feedback shared by in the Community help us to improve the Fitbit experience and make sure we're delivering a product that fits your needs. Your comments won't be the exception.

See you around.

[Joshmck82]

Are we really complaining about not being able to make phone calls from a wristwatch? Have we become that tech dependent?

[Rich_Laue]

My Galaxy watch is nice in that I can make and receive calls without having the phone with me. 

However the watch is bulky and not easy to navigate with my finger tips. 

[Tracy7873]

I got my new sense yesterday I'm able to make and receive calls on mine you have to use Google as your assistant and not alexa I went to assistant on my watch and ask it to call a certain person and it did I also answered a call last night with it and held my conversation through my watch hope this helps 

[LizzyFitbit]

Hi @Joshmck82. Welcome on board. @Rich_Laue and @Tracy7873 It's good to see you here in the forums.

Thanks for taking the time to share your feedback. The Sense was designed with different features so it can fit the needs of each of our members, and I'm glad this is the case for you. Fitbit continues working to improve our products and your experience with them, and your input is a big part of the process. I hope you continue enjoying the journey with your watch!

Have a good one.

[Jilywily]

I am very disappointed you can't make calls. One of the reasons I upgraded was because the descriptions alluded to the fact you can.  This is one of the most important feature so I will be returning the watch asap. Even with Google Assist, that is not what I'm looking for. 

[Tracy7873]

Hi I'm able to make calls through Google assistance I just tell it who to call and it works I answer most of my calls through my watch I know you have to use either Google or Alexa I prefer Google as I don't have an Alexa sorry you can't make calls with yours you much have your phone within Bluetooth distance

C Hutton

[Rich_Laue]

Hi @NT081456 when you ask Google assistant to make a call. Do you then talk through the watch? 

[Tracy7873]

HI yes I do I open Google assistance and say call mum for example and it does hope this helps

C Hutton

[Rich_Laue]

Yes @Tracy7873 but it has been reported that the user has to pick up the phone to talk. The outgoing call, does happen through the tracker. 

Has this changed?