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How do I return Sense for a refund?

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‎10-11-2021 02:35 - last edited on ‎10-17-2021 11:35 by Fitbit Moderator

‎10-11-2021 02:35 - last edited on ‎10-17-2021 11:35 by Fitbit Moderator

I bought the Sense for the ECG, Sleep-Snore and barometer features but I find the functions either not available or not working as it should. I can’t access ECG data and the barometer does not provide useful information “bad weather-go inside” , good weather-cool” when I can tell that for myself? Also the Sleep-Snore data is not clear and seems conflicting.  I’ve also had to charge the Sense 3x since I got it on Oct2. Disappointed with purchase and I would like to return for a refund.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-11-2021 05:45

‎10-11-2021 05:45

Contact the place you bought it from and see if they allow returns. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎10-15-2021 16:47

In response to Clove6060

‎10-15-2021 16:47

Hi.  I wrote to the local Fitbit distributor from whom I bought the watch from and there's been no reply since Oct 11. So much for service, right?

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0 Votes

‎10-17-2021 11:51 - last edited on ‎05-04-2024 10:29 by Fitbit Moderator

In response to Seantara

‎10-17-2021 11:51 - last edited on ‎05-04-2024 10:29 by Fitbit Moderator

Hi there, @Seantara. @Clove6060 Thanks for your help.

@Seantara Thanks for taking the time to share your feedback about the Sense. I understand your point of view and I'm sorry you've had this experience. Our team constantly works on our devices and features, and the input we receive from our members is a big part of the process.

About your inquiry, Fitbit provides refunds to any order purchased from our Fitbit webstore that is within 45 days as described here. I wasn't able to find a contact with our Support team; however, if your watch was purchased from another retailer I'd suggest contacting them one more time to receive more details about their refund policy.

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