help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to reply to Community Forums posts via email

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2021 16:53 - last edited on ‎10-17-2021 12:08 by Fitbit Moderator

‎10-16-2021 16:53 - last edited on ‎10-17-2021 12:08 by Fitbit Moderator

Have tried repeatedly to respond to email comments on Sense forum through Google email!!! Interesting  it’s disallowed! Coincidence, don’t think so. 
Have to go they Fitbit!

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎10-16-2021 17:04

‎10-16-2021 17:04

Hello @Irish57  it's not Google, it's just how Fitbit has been since I joined the forums in 2013. You can't reply to an email because they want you to come back to the forums and post in the thread where you did originally. It's a way to keep all your posts to a particular topic in that topic for all to see.

An email from Fitbit, I got this:"If you reply directly to this email, your message won't be received. Choose reply to this post instead."

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-16-2021 18:47

In response to Odyssey13

‎10-16-2021 18:47

Thanks but I was doing it exactly how I have in the past! This time it
allowed me!
Best Answer

‎10-17-2021 12:14 - last edited on ‎05-04-2024 10:29 by Fitbit Moderator

In response to Irish57

‎10-17-2021 12:14 - last edited on ‎05-04-2024 10:29 by Fitbit Moderator

Hi there, @Irish57. @Odyssey13 Thanks for sharing your insights.

@Irish57 Thanks for bringing this to our attention, and for your efforts while working on this matter. I'm glad you were able to reply to this thread; however, I understand your concern and I'm sorry for this inconvenience. While this shouldn't happen again, please don't hesitate to let me know if you encounter any other issue when posting in the forums to help you out. Your feedback is appreciated and it won't be taken for granted.

Best Answer