How do I unlock the Sense when in Swim mode?

[Johncas1]

When tracking swimming on sense the screen locks how do you unlock and end the session

Moderator Edit: Clarified subject

[Tessa.]

Yes a short double tap does the trick, but it took me some time to figure
it out.

A suggestion to make the community more user friendly: pin the solution
right under the first comment with the question.

[LizzyFitbit]

Hi @Tessa.. Welcome on board.

I'm glad you were able to unlock your Sense after your swim activity and thanks for sharing your feedback. I understand where you're coming from and I've marked the post that best answers the question of this thread, so it can help other members experiencing similar issues. I appreciate your efforts and I hope you continue enjoying the Fitbit experience.

[aulirish]

Quickly double tap the button on the side of the watch. You’ll be taken to a screen to stop or pause

[LizzyFitbit]

Welcome, @aulirish. It's good to see a new face around.

Thanks for joining this thread to help our members. You're right, the side button needs to be pressed twice in order to unlock the swim mode on Sense. I'm sure other members experiencing similar issues will find your post very helpful. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members to reach your goals.

[Fchi87]

I feel it is more of a double press than a double tap. with each press you receive vibration feedback. it took a while to find the right pressure to press - but once you have a feel for , it becomes easy.

[LizzyFitbit]

@Fchi87 Welcome on board.

I'm glad you're able to unlock the swim mode, and thanks for sharing your experience with your Sense. I'm sure your post will help other members experiencing similar issues.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can share your stories, meet more people and start your own topics.

[Bill655]

Didn't work. Pressing the button and double tapping does nothing. It is fairly useless anyway as I ocean swim... Why have a GPS?

The double tap is on the button, not the screen. Works now

Moderator Edit: Merged replies

[LizzyFitbit]

Hi @Bill655. Welcome to the Community.

Thanks for your efforts, I'm glad you were able to unlock your Sense. About your other question, while currently it's not possible to track GPS data while swimming, I'd encourage you to share this idea in the Feature Suggestions board. That way, our developers can take your ideas into consideration for new updates or product development. To learn more about this board, please see our FAQs.

[SportySarah]

Nup, doesn’t work

[rolfa]

I had to hold the restart button for a long time before it worked

Sent from Mail for Windows

[LizzyFitbit]

Hi there, @SportySarah and @rolfa.

Thanks for your efforts while working on this situation. Just to confirm, may I know how you're trying to unlock your Sense? I'm asking this as you need to double press the side button to pause and finish your exercise, and navigate through your watch's screen.

On the other hand, if you were double pressing the button but the issue persists, I'd recommend contacting our Support team so they can see what can be done to help you with this matter. They're available via chat and phone, just click here to get connected with them.

[liviu52]

Good question, it happens to me as well and I get a message to set up wallet.   It gives me a "fit."   Fitbit - take that as an expletive #@%^^^^$.

[LizzyFitbit]

Welcome to the forums, @liviu52.

Thanks for letting me know about your Sense, and I'm sorry for this inconvenience. When your watch is in Swim Mode, just double press the side button in order to unlock your watch, end the exercise and navigate through its screen. If you have tried that but the screen is still locked, my best advice is to get in touch with our Support team so they can provide you with further assistance. Please click here to get connected with them via chat or phone.

[petko64]

Finally have an answer!  Shouldn’t he harder to track than doing the exercise though. 

[LizzyFitbit]

@petko64 Welcome on board.

I'm glad the suggestions shared in this thread worked for you, and thanks for your efforts. I understand your point of view and we'll keep working to improve our devices and features, as well as make Fitbit more useful for you.

Let me invite you to visit our Health & Wellness board where you can make new friends, find inspiring stories and share your own tips to achieve your goals.

[MonsterABQ]

 And let you get out of The swim app.. I was in it for 20 hours Until I read this solution.TY

[LizzyFitbit]

Hi there, @MonsterABQ.

Thanks for trying the suggestions shared in this thread. I'm glad you sorted this out and I hope you can keep crushing your goals! By the way, I'd like to invite you to our Health & Wellness board where you can find great tips and encouragement from other members. Keep up the super stepping! 😎

[Forrestje]

On the sense quickly double press the side button will bring you to the end/pause screen

[LizzyFitbit]

Hi there, @Forrestje.

Thanks for stopping by to help our members. Your post is very helpful and I'm sure these steps will help other members. If you have time, check out our Health & Wellness board where you can make new friends and start your own topics. Have a good one! 😊

[Scott_N]

As of Sept 2022 a double tap screen does not turn off my swim mode. However, quick double press of side button presents a screen with an End button. FitBit is not really consistent with the timing between button presses, so try it a couple of times. Best of luck.