How do I unlock the Sense when in Swim mode?

[Johncas1]

When tracking swimming on sense the screen locks how do you unlock and end the session

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Johncas1 It's great to see that you've visited the Fitbit Community!

Let me help you with your Sense's swim mode. When your device is in this mode you just need to press the button to exit said mode and then you can use the screen to end your activity. You can find more information about swimming here.

Let me know how it goes.

[Sammiblack93]

I can not unlock my versa 3 from swim mode at all can someone please help me 

[Tiggerrr]

My sense doesn't unlock (stop) when I press the button anymore. I had to restart all the time. I only had it for 6 weeks. My previous vera had the same issue and I had it for almost 2 yrs.

[Tiggerrr]

I have a malfunctioning sense...maybe it's similar. I press the button til it turns dark. The logo will appear & then the clock will appear. I literally have to do this when I want to stop the swim timer.

[Kellypl]

This continues to happen to me. I have only been able to stop it by resetting my Versa 3. Inconvenient and annoying. I swim daily and considering other device options because of it.  Reset by holding the left button until you see the Fitbit logo. 

[Tiggerrr]

Hi. I had a swim app problem with my old versa & with my two new sense devices. With my third replacement, I have to quickly press the button twice & it stops the clock. I used to reboot after swim with my previous devices.
Hope it works for you.


Sent from my Verizon, Samsung Galaxy smartphone

[Khafferty]

There is no end after swimming.  The screen was locked.  The only way to activate the screen was to reset the Fitbit.

[Jzqj55]

this doesn't work

doesn't fitbit test functions?

[Jzqj55]

thank you

the reply from fitbit (above) does not work

wondering how fitbit can release such a defective product

[hughstev]

Have the same problem!!!!

[Rich_Laue]

At what step does the unlock process fail? 

Or what steps are you trying. 

[Tiggerrr]

Quick double tap will pause the timer...


Sent from my Verizon, Samsung Galaxy smartphone

[Khafferty]

After finishing a swim workout there is no way to end the workout. I have tried swiping to get the workout to press end, tapping the screen twice, holding the button to reset the watch, etc. The only way to get the watch unlocked is to place it on the charger and hold the button until the Fitbit symbol appears for a reset.

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[Tiggerrr]

Quick double button taps will pause the timer.

Sent from my Verizon, Samsung Galaxy smartphone

[LizzyFitbit · Accepted solution]

Hi everyone. Thanks for participating in the Community Forums. @Rich_Laue and @Tiggerrr Thanks for stopping by to help our members.

I'm sorry for the difficulties you've experienced and thanks for your efforts while working on this matter. Let me explain that when starting a swim activity on your Sense or Versa 3, the water lock will be enabled to prevent the screen from activating by itself while doing your exercise. As @Tiggerrr mentioned, you'll need to double press the side button to unlock your watch and either end your exercise, or resume it.

If by any chance your watch is still locked after trying those steps, please get in touch with our Support team so they can investigate what may be occurring and provide you with assistance. You can get connected with them via chat or phone by clicking here.

Have a good one.

[rolfa]

that worked i am a new user and it frustrated me and finally rebooted i just tried the double click and it works Thank you 

[LizzyFitbit]

Welcome, @rolfa. It's nice to see a new face around.

You're welcome. Thanks to you for your efforts and I'm glad the steps suggested above worked on your Sense. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can share your story, meet more people and find great tips to live a healthier lifestyle.

Have a good day. 😎

[Tessa.]

I have the same issue.

[Rich_Laue]

@Tessa. A quick double tap of ther side button did not work? These taps nerd to be short and with in a second of each other.