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How to factory reset sense?

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‎02-21-2022 23:16

‎02-21-2022 23:16

A few days ago my sense started draining battery and turning it self off and on. 

Now the screen is completely unresponsive. I can't update it thru my phone because it turns itself off before any updates is sent to the watch/done. 

Is there any way to do a factory reset through the USB charging from a Mac?

 

I have tried to hard reset it. It does not help. 

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‎02-22-2022 03:38

‎02-22-2022 03:38

Hello @LillSalt and welcome to the Community.  The only way to do a factory reset is on the device itself.  You need to see the screen to do it.  I think it's time to contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-22-2022 05:21

‎02-22-2022 05:21

@LillSalt Welcome to the Fitbit community.

 

@LZeeW Actually there is a way without the screen.

 

1. Hold the back button for about 8 seconds. 

When the Fitbit logo disappears:

Release the button briefly (for less than 2 seconds). 

2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

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