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How to restart Sense when battery drained?

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‎08-24-2021 17:13 - last edited on ‎08-24-2021 19:09 by Fitbit Moderator

‎08-24-2021 17:13 - last edited on ‎08-24-2021 19:09 by Fitbit Moderator

The battery on my Sense has completely drained and my efforts to recharge/restart it are flummoxing me.  It has been 'dead' for three days.  I tried to keep it charged each day but the screen on the Sense one typically gets showing how charged the battery failed to appear.  I thought the charging cord I was using was the culprit but I have now put the Sense on another cord and it is still seems lifeless.  Any suggestions welcome on bringing thmy sense back to "life" are welcome.  

 

Moderator edit: updated subject for clarity

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‎08-24-2021 19:08

‎08-24-2021 19:08

Welcome to the Fitbit Community, @PCElsner.

 

Thank you for trying to resolve the issue with your Fitbit Sense before contacting us.

 

To resolve charging issues, we recommend following these troubleshooting steps.

 

Whether you've followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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