I can't swipe on my Sense after updating its firmware

[JOllick]

Thanks for this update… now my Sense will only show me my screen.

it won’t let me swipe 🤨😠

Moderator edit: subject for clarity/format

[Clove6060]

Try restarting watch, if not done so already. 

I just updated from 3.44 (1059) to 3.45 (1061).

restarted watch and able to swipe.

[WilsonFitbit]

Hello @JOllick. Welcome to the community forums. @Clove6060 Nice to see you around and thanks for your input. 

I'm sorry for the experience and thank you for the information. If you have tried to restart your Sense and the inconvenience persists, please contact our Support Team for further assistance. You can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the steps you've followed, this way they can assist you from there. 

See you around. 

[Raineycat]

Does not work, and I can not figure out how to factory reset without using the sense itself. I have to be able to do it with my phone. If u could do a Factory reset on the sense I would not need to do it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Raineycat.

Thanks for the details shared in your post and for your efforts to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.