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I can't sync my Sense without re-opening the App twice

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‎01-14-2021 06:45 - last edited on ‎01-15-2021 04:58 by Fitbit Moderator

‎01-14-2021 06:45 - last edited on ‎01-15-2021 04:58 by Fitbit Moderator

Hi. I’m on an iPhone XSMax when I open Fitbit app to sync to sense it always says Sense can’t be found or no device. I re open the app and swipe down once or twice then it syncs. Any reason why it doesn’t do it on the first try?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-14-2021 15:28

‎01-14-2021 15:28

Hi @Mguel07 . Welcome to the forum. Please try this:

 

1. Remove sense from paired devices list in the settings on your iPhone

2. Uninstall Fitbit app

3. Reboot Sense and iPhone

4. Reinstall Fitbit app

5. Open Fitbit app and force sync. Allow for linking with Fitbit when prompted.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-15-2021 04:56

In response to Marrrmaduke

‎01-15-2021 04:56

Hello @Mguel07 Welcome to the Community Forums! @Marrrmaduke Thanks for the input! 

 

It looks like your Sense is experiencing syncing issues. You may try the following troubleshooting steps for syncing: Why won't my Fitbit device sync?

 

You can also try to restart your Fitbit device and iPhone as suggested by @Marrrmaduke 

 

Keep me posted. 

 

Wilson M. | Community Moderator, Fitbit.
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