I cannot alter the time on my hourly steps on Sense

[Lesbos]

I cannot alter the time on my hourly steps, been trying all morning. I don’t want to get up at 6. Help

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @Lesbos - changing the move hours may be a bug if you have the latest Fitbit App or an issue with changing the clocks back.

You may be able to disable it at night and enable it again in the morning, if not look in the Gallery for clock faces that give you control on the watch and displays steps per hour and reminders, such as SimpleClockPro, which shows on the clock face steps done so far, or to do, per hour, along with steps done for all hours and multiple reminders to move.

[LZeeW]

@Lesbos  If you live in a country that just switched from its summer hours back to standard time, then this should fix itself tomorrow.  Fitbit hasn’t been able to fix this.  This happens in the US next weekend.  It will be my twenty first time change and I expect it to be like all the rest.

[Lesbos]

Thank you so much, I’ve have been so cross today, silly I know but I have grown to live my life round my fit bit. When it’s not right my life isn’t right. Our clocks went back last night. The set the time for the hourly walking won’t respond at all no matter what I do. Hope it’s better tomorrow. Thank you once again.
Sent from my iPhone

[AndreaFitbit]

Welcome to the Fitbit Community, @Lesbos. I'm sorry to hear that you cannot alter the time on my hourly steps on your Fitbit Sense. 

I know how frustrating this could be, sometimes the time change makes the Fitbits a little crazy. Were you able to change the setting on your watch?

Thank you for your interactions and advise @Guy_, @LZeeW.

[kimkuz]

Hi AndreaFitbit. I am having the same problem. And the app won’t let me change the hours for hourly steps back to how I had it - between 9am-7pm. Fitbit changed it to 6am-4pm which I’m not even awake much less moving at that time. Why won’t the app let me fix it?

[Janiesjm2]

I can’t alter mine either. Infuriating!  I’ve tried everything.   App isn’t working well today either. I changed it online - computer and it still won’t update Sense. 

[AndreaFitbit]

Thanks for reporting this @kimkuz, @Janiesjm2. Our team is already aware of this situation and I'm sure that they are working on it. If I find more updates I'll let you know on this thread or redirect you to a main thread. 

Have a nice day.