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Sense won't sync properly

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I have to restart my sense almost every day to get it to sync. I reinstalled the app, re connected my Sence as a new device but I still have to reboot the watch to get it to sync. Its beenluke this for almost months?  Once restarted it syncs immediately, but it's an irritating process to have to go through every day.

Moderator Edit: Clarified subject

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3 REPLIES 3

Hello there, @Wardy6. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Sense is not syncing properly. Thanks for taking the time to try to troubleshoot the issue before reaching out. I understand how you must be feeling, I'll be glad to continue assisting you. 

In addition to the steps you've done so far, please try the following in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 


Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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I have the same issue and also have done everything that was mentioned.  Seems to be a ongoing issue with many others having the same problems.  Is fitbit going to do refunds for not being able to access the information that we premium members pay for?

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I have the same issue with syncing everyday, I have been through the process above also but the problem persists. During the day somehow by leaving the Fitbit app open it mostly syncs. But I get notifications every day that some apps are not updated? 
C’mon Google this is just not good enough for a big company. 
Why was the app changed without adequate testing. Before the update it worked just fine and was easy to see the battery percentage. 

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