I sorted the syncing issues with the Sense

[Cath369]

So... after having a perfectly working Sense that then refused to sync with the app and also began to loose time I may have sorted it. After a week of extreme frustration, I seem to have sorted it by taking it back to factory settings - lost my data for the day be a small price to pay to get it to sync in an instance!

 Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Cath369. Welcome to the community forums. 

I'm very sorry for this experience and thank you for the detailed information and for resolving this matter. Please note that our team is always working to enhance your experience with the Sense and your feedback is a big part of that process. 

On a side note, I was able to see that you have reached out to our Support Team and they were able to provide information and assistance. Since you have received assistance from them, I recommend updating your case or contact them one more time if you still have additional questions or if you require further assistance. 

See you around. 

[TammyHiler]

Yes unfortunately I’ve done this 6 times now. It’s only a temporary fix ….sadly