help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is Fitbit Sense compatible with Motorola Moto G 5G Plus?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2021 04:27 - last edited on ‎08-11-2021 17:08 by Fitbit Moderator

‎08-11-2021 04:27 - last edited on ‎08-11-2021 17:08 by Fitbit Moderator

Does the FitBit sense pair to a Moto G 5G Plus phone.

I had an iPhone6 that work seemlessly 100% of the time. Paired instantly first attempt and never dropped out once in 6 months.

The phone was a work supplied one and got so outdated I was forced to upgrade to this abomination.

It has never paired with Sense and I have done all the re-installs, remove devices, Bluetooth on Bluetooth off, adjustment of settings these forums advise.

Alot of the fitbit forums and help articles say check the list of compatible devices and all I have seen is the version of Android I need and I am well over the requirement. I do not see a list of phones anywhere.

So that is why I am asking the question. Have I now got a phone that will never connect to my Sense?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎08-11-2021 10:01

‎08-11-2021 10:01

Hi @reggie69  Fitbit used to have a list of phones, but it became easier to just list the basic system requirements. It's not so much the phone, as the operating system. I have friends and family using Motorola phones, but none are the 5G newest one. They use the Moto G Stylus and Moto E6. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-12-2021 04:31

In response to Odyssey13

‎08-12-2021 04:31

Thanks. I am few versions after the stated minimum OS, so I was hoping there was a list somewhere by phone.

Best Answer
0 Votes

‎08-12-2021 09:08 - last edited on ‎05-22-2024 07:15 by Fitbit Moderator

In response to reggie69

‎08-12-2021 09:08 - last edited on ‎05-22-2024 07:15 by Fitbit Moderator

Hi @reggie69. Welcome to the Community Forums. @Odyssey13 Thanks for stopping by to help our member.

@reggie69 Thanks for every step tried prior to posting and for the details provided. As @Odyssey13 mentioned, as long as your phone meets the compatibility requirements it should work correctly. Because this hasn't been the case, may I know if you see an error message when trying to set up your Sense? Do you have other Bluetooth connections nearby?

Even though you've tried some steps, please give a try to the following:

  1. Remove your Sense from the Bluetooth settings on your Moto G 5G Plus phone. If you have your iPhone nearby, do the same.
  2. Turn off other Bluetooth connections nearby.
  3. On your phone settings, tap Apps > Fitbit > Storage > Force Stop.
  4. Reboot your phone and restart your watch.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Sense and follow the on-screen instructions.
Best Answer