11-24-2020
19:49
- last edited on
11-27-2020
17:39
by
LizzyFitbit
11-24-2020
19:49
- last edited on
11-27-2020
17:39
by
LizzyFitbit
I have fitbit sense and just updated it. although Google assistant does appear in voice assistants, it says it's not available in my region.
I am in Canada and Fitbit website says google assistant will be available in Canada
Moderator Edit: Clarified subject and updated label
Answered! Go to the Best Answer.
11-24-2020 19:54 - edited 01-01-2021 23:55
11-24-2020 19:54 - edited 01-01-2021 23:55
It will come soon (2020 in English, 2021 French). See more here.
11-24-2020 19:54 - edited 01-01-2021 23:55
11-24-2020 20:26
11-24-2020 20:26
I'm from Sweden and google is available here but I can't choose google or alexa on my sense. What's this!?
11-24-2020 20:32 - edited 11-24-2020 20:32
11-24-2020 20:32 - edited 11-24-2020 20:32
11-24-2020 20:36
11-24-2020 20:36
@Marrrmaduke thanks for the information. So then I was lied to when I bought my sense, i was told that Google assistant was coming later this year. 😔
11-24-2020 20:54 - edited 11-24-2020 20:56
11-24-2020 20:54 - edited 11-24-2020 20:56
It does say..."Canada (English)" on the website which indicates that Canada should be available right away.
11-25-2020 09:58
11-25-2020 12:00
11-25-2020 12:00
Doesn't matter because it's only half baked Google Assistant anyways. Not like on your phone. It don't even speak. I don't even know why they put this crappy speaker in the Sense honestly.
11-25-2020 19:51
11-25-2020 19:51
Sorry I cant read that (too tiny) - all I see on the website is this:
Which I take as English Canada is now available. What does the footnote says that contradicts that?
11-25-2020 22:44
11-25-2020 22:44
◆◆Calls, texts and notifications available when phone is nearby. Google Assistant available early 2021. Voice assistant availability and features may vary, see here. Applicable subscriptions required for offline music. Spotify and Deezer not available in all countries. Always-on display mode and on-wrist calls require more frequent charging. Fitbit Pay™ accepted everywhere that accepts tap-to-pay purchase. See bank and transit availability here.
11-26-2020 12:54
11-26-2020 12:54
Am in the same boat. I get the message "not available in your region" even though I live in northern British Columbia
11-27-2020
18:00
- last edited on
09-03-2024
16:31
by
MarreFitbit
11-27-2020
18:00
- last edited on
09-03-2024
16:31
by
MarreFitbit
Hi everyone. It's great to see you here in the Community Forums. @Marrrmaduke, thanks for your big help!
Thanks for your efforts while updating your watches and using its new features. I'll help you with your questions. Let me explain that while Canada is shown in the fitbit.com/voice site, Google Assistant will be fully available to use in Canada in late 2020 in English only, and in French in early 2021. I do apologize for the information displayed in this site and please know that your feedback will be passed along to prevent any further confusion. For more details about the availability of this and other features, see the Press Release Details.
If you have any other question, don't hesitate to let me know.
11-30-2020 13:59
11-30-2020 13:59
I’m in Canada. Canadian Fitbit web page is advertising sense as being able to support Google Assistant. I just got a watch and set it up but it tells me Google Assistant is not available in my area. Very disappointing.
Does anybody has similar issues?
Thank you,
12-02-2020 22:54
12-02-2020 22:54
Hi, I have the latest updates on my sense and live in Canada. Everything i have read so far says Google assistant should bebworking(Canada English is one of the available countries). But, when I go to choose it, it It says that it is not available in Canada.
Am I missing anything?
Thanks,
Candace
12-03-2020
10:50
- last edited on
09-03-2024
16:31
by
MarreFitbit
12-03-2020
10:50
- last edited on
09-03-2024
16:31
by
MarreFitbit
Hi @Nataliya.n and @Candyapplered. Welcome to the Community Forums.
Thanks for sharing that you got the Sense and for keeping it updated. I'm sorry for the difficulties experienced while installing a voice assistant and let me help you with this matter. While your watch supports Google Assistant, this feature will be fully available to use in Canada in late 2020 in English only, and in French in early 2021. I understand how much you'd like to use it and be sure that our team is working on the Sense so you can take full advantage of its features. You can always see the Press Release for more details about the availability of this or any other features.
See you around.
12-04-2020 12:49
12-04-2020 12:49
12-04-2020 13:56
12-04-2020 13:56
Sorry Lizzy but it is late 2020.
I ordered after checking https://www.fitbit.com/global/en-ca/technology/voice#google where it clearly states Canada (English) not followed by a date.
I'm not in the habit of researching investor websites to purchase a product unless it is stock.
12-06-2020
11:50
- last edited on
09-03-2024
16:31
by
MarreFitbit
12-06-2020
11:50
- last edited on
09-03-2024
16:31
by
MarreFitbit
Hi @Candyapplered, it's good to see you here in the forums. @mcalien3, welcome on board.
Thanks to both of you for sharing your feedback. I understand that our website shows Canada as a supported country and I'm sorry for this inconvenience. While we don't have a time frame when it'll be fully compatible to use, please note that our team is working hard so it can be ready soon. Please refer to our Press Release and Help Forums for further details about the availability of your Sense's features.
Have a good day.
01-01-2021 06:34
01-01-2021 06:34
I confirm that it's now 2021 and it still doesn't work. Neither does ecg, and the list of approved banks for fitbit pay is still abysmal.
01-01-2021 09:09
01-01-2021 09:09