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Leaderboard steps on Sense are off

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‎03-09-2023 09:08 - last edited on ‎03-16-2023 12:50 by Fitbit Moderator

‎03-09-2023 09:08 - last edited on ‎03-16-2023 12:50 by Fitbit Moderator

I downloaded Leaderboard from Fitbit using my Iphone.  How do I find Leaderboard on the Fitbit app?  The step numbers on my fitbit watch app are Way off.   What are the tricks to get this to work.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-16-2023 12:57

‎03-16-2023 12:57

Welcome to the forums, @jlwluna.

 

Thanks for the details provided. While this is odd, let's check if the leaderboard on your phone shows the correct information. To do this, open the Fitbit app, tap Community at the bottom, and then Friends. If by any chance the steps are correct on the Fitbit app, but not on your watch, let me recommend the following:

 

  1. Forget your Sense from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wait a few minutes and open the Leaderboard app on your watch to check your details.
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