Microphone stopped working on Sense

[Eliarn]

I have the exact same problem.

Moderator edit: updated subject for clarity. 

[Eliarn]

Same here! Totally agree. Is there a way to solve the microphone issue, or is there a hardware problem? Guess not, since it started just after the firmware update...

[Rich_Laue]

Hi @Eliarn I've moved your posts into a fresh thread, rather than hijack an 9 month old unrelated thread that already had been hijacked 5 times. 

Have you tried shutting the sense off, then power in it on. 

On sense, settings - Help - About - Shutdown. 

[Eliarn]

Thanks - yes, also shutting down Sense doesn’t help.

Moderator edit: updated post. 

[Eliarn]

If anyone is interested - the FitBitt support team couldn't do anything about the malfunctioning microphone, so finally I had to get a new Sense watch, which I hope will work as it should...

[Rich_Laue]

You did check the settings to see if the mike is enabled? 

[AndreaFitbit]

Welcome to the Fitbit Community, @Eliarn. Thank you for letting us know that you got a new  Sense because support couldn't do anything about the malfunctioning microphone. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thanks for your assistance @Rich_Laue.

Keep on visiting the forums.