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Migration error to Goggle

ANSWERED

‎06-20-2025 15:06 - last edited yesterday by Fitbit Moderator

‎06-20-2025 15:06 - last edited yesterday by Fitbit Moderator

I have issues migrating my fitbit account to Google.  I get error that the Gmail account is already used with a different account.  When I try to sign in to Google fitbit app it says you haven't moved fitbit to your Google account.  So it won't let me log in there. I have screen shots of you need them.  Thanks Mike

 

Moderator Edit: Formatting.

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‎06-22-2025 15:26

‎06-22-2025 15:26

@Jaldis , A warm welcome to the Community! 
Thank you for your message. 

In this case, some personal data has to be verified for our team to check the accounts. 

In that sense , please get in touch with Support. 

Fill up the form. You'll see some recommended help sites . Continue and you'll be able to choose how to contact Support. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

View best answer in original post

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1 REPLY 1

‎06-22-2025 15:26

‎06-22-2025 15:26

@Jaldis , A warm welcome to the Community! 
Thank you for your message. 

In this case, some personal data has to be verified for our team to check the accounts. 

In that sense , please get in touch with Support. 

Fill up the form. You'll see some recommended help sites . Continue and you'll be able to choose how to contact Support. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer