Missing Letters

[mcgovern221]

My Sense display is randomly missing lettters. I tried to reset several times and it has not fixed the issue. Unfortunately I unpaired the sense from my iphone, and now I cannot pair it again because it is only displaying 2 or 3 numbers instead of 4. Please Help!

[SunsetRunner]

Sorry to hear this, @mcgovern221 - Try installing another clock face. This will help determine of the problem is with your device or if it’s with the clock face. Please let us know. 

[mcgovern221]

No unfortunately I have reset several times and changed clock faces 3 times and nothing has helped.

[SunsetRunner]

Thanks for trying that and for letting us know, @mcgovern221 . I suggest you contact Fitbit Support. 

[mcgovern221 · Accepted solution]

Factory reset fixed it! 🙂

[SunsetRunner]

Thanks for letting us know, @mcgovern221!