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Missing delivery

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‎02-06-2022 12:31

‎02-06-2022 12:31

Trying to get a replacement to broken sense. Now the second replacement in 6 months. First one from 25/1/22 missing. Contacted Fitbit. And they sent another one 2/2/22. Order number can’t be tracked. Never been so angry or disappoint with a company. Then I am told to contact DHL myself. No this is not how this works.  All I want is a sense that works 

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4 REPLIES 4

‎02-06-2022 14:03

‎02-06-2022 14:03

Same. My sense bricked. Returned with label. Heard nothing. Really annoying

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‎02-09-2022 10:16

In response to SunsetRunner

‎02-09-2022 10:16

Same for me! They really went downhill after they sold out to Google.

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‎02-10-2022 05:41

‎02-10-2022 05:41

Chatted and they are sending replacement expedited shipping. They are overwhelmed with defective returns

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‎02-10-2022 06:36

In response to SunsetRunner

‎02-10-2022 06:36

Thank you and worrying over defective returns ….. mmm. But glad you are getting it sorted. 😊. But you shouldn’t have to keep chasing like this. And the other person is right not the same since Google took over. 

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