Multiple walk logs recorded every day

[Jaybaybee]

I just got my new fitbit sense on Friday and downloaded the new update. What's weird is that every day, it is auto recognizing or logging a walk at 12am. And it's multiple logs. Anyone else experiencing this glitch or weird thing?

 

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Jaybaybee. Welcome! It's great to see a new face around.

I'm glad that you have the Sense and thanks for for the screenshot provided. It's odd that you're getting multiple walk logs recorded in your account and to further investigate, may I know if you were wearing your watch during that time? What activity were you doing? If by any chance you didn't have the Sense on your wrist, was it next to a fan or anything that may have been buzzing or vibrating? In the meantime, you can try restarting your watch to refresh its performance.

I'll look forward to your response.

[Jaybaybee]

Hi there @LizzyFitbit 

Thank you for responding to my post. This is still continuing to happen. Yes, I am wearing my watch during that time. But it always says 12:00 AM, and this has been going on for multiple days. Every day, I'm not doing anything different. That night, I was actually sleeping. And yes, I was wearing my watch. And nope, no fan or anything. My phone is usually on my bedside table when I sleep. I will go ahead and try to restart my watch and will let you know how that goes. Wish me luck! Lol 

Thanks for your help (:

[Jaybaybee]

@LizzyFitbit So.. I restarted the watch and went to the Exercise Tile, and three of those popped up again showing the exact same time of 12:00 AM and roughly ~1.2 - 1.5 mi at roughly 20 min pace.. I just keep deleting them, but it would be nice if they could just stop popping up LOL

[LizzyFitbit]

Hi @Jaybaybee. I'm glad to see you again.

Thanks for your efforts while troubleshooting your Sense, as well for providing more details about this situation. I'm sorry you continue having multiple walk logs in your Fitbit account. This shouldn't be happening and to see what may be occurring, I'll need you to provide me with the following information:

• Model and OS/software version of your phone.
• Fitbit app version which can be found on the Fitbit app by tapping your profile picture > Help & Support.

Keep me posted.

[sbruinsje]

Just chipping in because i had a similar, yet a little different experience. I noticed i had a walk recorded under activities in the same time window as my run. The recorded time of the walk was overlapping largely with my run although. However it seems the walk has dissappeared automatically. I recorded the run by starting a training from the fitbit.

Anyway it seems to have resolved itself in my case.