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Music controls not working correctly on Sense

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‎12-01-2021 13:41 - last edited on ‎12-03-2021 16:04 by Fitbit Moderator

‎12-01-2021 13:41 - last edited on ‎12-03-2021 16:04 by Fitbit Moderator

I just got a new Fitbit Sense yesterday and completed the setup without any major issues. Music control was working fine until this morning. In fact, it still works, but for some reason when I open the music control on the Sense, it keeps quickly flashings messages between "No Phone Connected" to "Start playing music on your phone". No song info displays, but the track and volume controls seem to be working ok. I've tried restarting both the Sense and phone, unpairing, re-pairing, etc. According to my phone, Sense Controls is connected fine. It's only on the Sense itself that I am seeing those erratic messages. Anyone have a solution to this?

 

Moderator Edit: Clarified subject

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‎12-02-2021 16:46

‎12-02-2021 16:46

In addition, the issue happens intermittently. It seems the song title will display occasionally, and other times it will continue to flash between the two error messages. This happens without me making any changes aside from playing music and seeing what happens.

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