Doing the math:
An average horse can comfortable make 4 mph. Given it's 937 miles one way (which can be driven in 14.5 hours) if I rode a horse to deliver my Fitbit, assuming I had horses to swap along the way and assuming I could go without sleep (or sleep in the saddle), I could have delivered my Fitbit to the support facility in 9.7 days using a horse. Easily besting Fitbit's shipping method.
September 2020:
I purchased the Sense for myself and my wife. All was well until January 2021. My Sense stopped taking a charge. It would not register that it was even trying whether I used my charging cable or my wife's. Either charging cable worked fine on my wife Sense.
I contacted customer support and they filed a issue and told me that I would be contacted by somebody in the next tier. Nothing happened for over a week. I contacted them back and was told to hold, the person came back and said, oh yea, here is your tracking number and you will get an email. They also provided a second email with a shipping label. The process was for me to ship (just the watch, no bands, boxes, etc) in a padded envelope via USPS using their shipping label.
January 7th: From Boise Idaho, I shipped the fitbit via USPS and than following directions replied to Fitbit's first email with my name, address, case number, and the USPS tracking number.
Crickets.
Jan 28th I look online and figure out that it was delivered to Fitbit's support facility Jan 21st which happens to be located in Calexico California.
Crickets.
I have to say I am not impressed. Still no Fitbit and no word on what is going on.
Moderator Edit: Clarified subject
