Sense suddenly stopped working

[Anita_S]

My Fitbit Sense just completely died. I have tried all the tips I can find, but still no luck. It's approx. 3 years. I that really how long they can be expected to last?

Moderator edit: clarified subject.

[John1D]

Make sure it’s not the charging cable. 2 pins tend to collapse and you won’t get a good connection or charge. 

[Guy_]

Hi @Anita_S  - as @John1D has suggested, unless your watch has a fault, from possibly getting wet, it may only need charging properly.

This failure to charge can often be due to a faulty charge cable so requires a careful inspection of the pins on the cable are all the same height and also the contacts on the back of the watch.

See the various aspects here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[ManuFitbit]

Hi @Anita_S. Welcome to the community forums. 

Thank you for providing the information regarding the difficulty that you are experiencing with your Sense.

Welcome back to the community @John1D 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Anita_S]

Thanks, @John1D, @Guy_and @ManuFitbit 

It wasn’t the charger, and support also suggested other tips to try, but nothing helped. RIP, Fitbit Sense. I have bought a new one, and can’t wait for it to arrive.

[ManuFitbit]

Thanks for the information @Anita_S. 

Sorry to know that the issue wasn't resolved.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.