My Fitbit sense is not charging

[Jyot649]

My Fitbit sense watch is not charging and don't get turned on.

[Guy_]

Hi @Jyot649 - there are two important aspects to charging, the 4 charge holes on the back on watch must be absolutely clean and the charge cable must working properly, often it is or becomes faulty.

For more details see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Gr4ndp4]

Hi, @Jyot649 welcome to the community.  If the battery is discharged note Why isn't my Fitbit device's battery charging?  and examine the charging cable to make sure the little spring-loaded pins are in good order and free. Clean the back of your "Sense", I use rubbing alcohol and cotton wool with a cotton bud to detail the 4 pits that receive the pins. If you do not have rubbing alcohol wash with warm soapy water, rinse and dry.

Try a reset again, in particular, hold the side button for 20 seconds until the logo appears and release. The "Sense" should restart in about 35 seconds.

If none of this works or you have a malfunctioning charge cable talk to "Customer Support" and use the Chat facility or phone for a prompt response.

I hope this helps.

Cheers

[Jyot649]

my watch is not working form last 9 months. I have tried many times to
contact fitbit company. please help


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[Gr4ndp4]

Hi, @Jyot649, see my previous post-

"If none of this works or you have a malfunctioning charge cable talk to "Customer Support" and use the Chat facility or phone for a prompt response"

It's up to you to contact them.

Cheers

[Jyot649]

My fitbit is not charging from october month.. i have followed all the
instruction but not charging.. please help
i have send mail earlier also but unable to get help from your side

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[Guy_]

@Jyot649  - chat in the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Gr4ndp4]

Hi, @Jyot649, I recommend you use the Chat facility or phone for a prompt response. Did you examine your charging cable?

Let us know.

Cheers

[Guy_]

@Gr4ndp4  - this has already been suggested.