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My Sense counted steps while sleeping

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‎05-02-2022 04:22 - last edited on ‎05-04-2022 17:14 by Fitbit Moderator

‎05-02-2022 04:22 - last edited on ‎05-04-2022 17:14 by Fitbit Moderator

I awoke this A.M. with 54,246 steps

How do I reset?

Talked to support and they told me to delete Mobile Tracker

 

Moderator edit: updated subject for clarity

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‎05-04-2022 17:13

‎05-04-2022 17:13

Welcome to the Fitbit Community, @Hypers.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

If you placed your Fitbit device on a nightstand please check if there is any electrical appliance issuing vibrations nearby. Your Watch might record those vibrations as steps. If this is the case, please try placing it in a different place to see if the issue gets resolved.

 

To prevent this situation from happening again, I would recommend restarting your Watch by following these steps.

 

You can negate the extra data by manually logging a driving activity. For instructions, please visit this article and open the menu "How do I delete steps and floors in the Fitbit app?".

 

Have a nice day.

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