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My Sense has not worked correctly

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‎07-06-2022 15:50 - last edited on ‎07-06-2022 16:27 by Fitbit Moderator

‎07-06-2022 15:50 - last edited on ‎07-06-2022 16:27 by Fitbit Moderator

I bought a sense in Feb and it has not worked correctly. They have sent me 5+ replacements.  I have spent so many waisted hours trying to work with them. Send many pictures of what they asked, screen shots and never got the stupid thing to work. I was a Fitbit consumer since 2009 at least. After the millionth time on chat trying to get this fixed abs many emails I just asked for my money back. Was not able to. 

Moderator edit: updated subject for clarity

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‎07-06-2022 16:26

‎07-06-2022 16:26

Thank you for visiting the Fitbit Community, @Mrsmc09.

 

I’m sorry to hear that you are having difficulties with your Fitbit Sense. Your time while dealing with this situation is highly appreciated.

 

I noticed that you've been in touch with Customer Support and they informed you that your case was escalated. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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