My Sense is not syncing

[dcmcleod]

, My Sense is not syncing.  I followed instructions to turn off bluetooth, etc. but it just hourglasses and doesn't recognize my device.  Numbers are appearing on the actual device, but not coming up in phone or syncing to other apps.  Any suggestions on how to get this fixed?

Moderator edit: word choice

[NellyG]

Hi @dcmcleod  Syncing issues are sooo demoralising, but fortunately they are usually fairly easily fixed. You don't say if this is a new device you are trying set up, or one that was previously syncing. You mentioning 'numbers' on the screen might suggest it is a new device, or maybe you deleted it from your account, or maybe it is something else entirely. Some more information might help. What phone are you trying to sync to? 

HERE is the Help Article on syncing issues

[WilsonFitbit · Accepted solution]

Hello @dcmcleod, welcome to the community forums! @NellyG, it's great to see you around and I appreciate your great input! 

I was able to see that you have a case with our Support Team and that they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day!