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My Sense is not syncing

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‎04-26-2022 23:31 - last edited on ‎04-27-2022 14:36 by Fitbit Moderator

‎04-26-2022 23:31 - last edited on ‎04-27-2022 14:36 by Fitbit Moderator

Hi can anyone help. I went in holiday and my battery ran out on my sense whilst away. I can no longer sync it to my phone, I deleted the app. Deleted the sense to re install, and noe I can get not further will adding the sense apart from the 4 digit code. I have turned it off and on but nothing 😭 has anyone else had this issue?  Thanks

 

Moderator edit: updated subject for clarity

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‎04-27-2022 14:35

‎04-27-2022 14:35

Thank you for visiting the Fitbit Community, @Rooroobear.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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