help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Sense is showing the wrong time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2021 07:52 - last edited on ‎08-11-2021 16:36 by Fitbit Moderator

‎08-10-2021 07:52 - last edited on ‎08-11-2021 16:36 by Fitbit Moderator

i happened to glance at my fitbit sense earlier today and discovered the time was way off.  right now the correct time is 10:50 a.m., but my sense insists it's really 6:33 a.m.  granted i am having a rough day, however, i can still tell time.😁   i am not able to correct the time.  help!

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-11-2021 16:37 - edited ‎09-14-2023 03:55

In response to MakMak

‎08-11-2021 16:37 - edited ‎09-14-2023 03:55

Hi there, @catlady51. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. Hope your day has gone better! 

As @MakMak has mentioned, keep in mind that your Sense may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎08-10-2021 08:51

‎08-10-2021 08:51

Hi @catlady51! Your Sense should be picking up the correct time from your phone when it syncs. Maybe try syncing it a few times and see if it updates? Have you also tried restarting it?

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎08-11-2021 16:37 - edited ‎09-14-2023 03:55

In response to MakMak

‎08-11-2021 16:37 - edited ‎09-14-2023 03:55

Hi there, @catlady51. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. Hope your day has gone better! 

As @MakMak has mentioned, keep in mind that your Sense may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes