08-18-2022 20:04
08-18-2022 20:04
Hi there. I was in a pool earlier today just playing ball with my daughter and my fitbit Sense switched off and I can't turn it back on even though I put it on a charger 😞
Any suggestions?
Also I can't get hold of customer support!!
08-25-2022 05:25
08-25-2022 05:25
It sounds as thought like mine it will not start at all, as yours is only 4 months old it will be in warranty as mine was so I was offered a 50% discount off a new one or a replacement. Give them a ring, I found the number for the Uk on the Fitbit help contact support, had the option for a live chat or a telephone number to call. I tried posting the Uk number but for some reason it said part of it was not allowed.
08-25-2022 05:31
08-25-2022 05:31
Contact support for warranty replacement.
08-25-2022 05:36
08-25-2022 05:36
You need to call customer support as you are within the warranty and they should send you a replacement.
08-25-2022 05:55
08-25-2022 05:55
Any idea how long the replacement takes? Also, do we need to send our watch first and then olny do the send the replacement?
08-25-2022 06:21
08-25-2022 06:21
08-25-2022 09:57
08-25-2022 09:57
They confirmed they would replace it on Friday and I received it on Tuesday. Very quick as it came from the Netherlands
08-25-2022 18:50
08-25-2022 18:50
If it's like mine, it's probably the charger. It sounds like hundreds if not thousands have had that issue. The pins are defective, check to see if they are flat. I would recommend ordering a new charger on Amazon to get a new one for around $20. It's still under warranty though, so I would also contact customer service to get a second one because you'll probably need it. Customer service is definitely not what it used to be. I'm wearing my Apple Watch now.
08-25-2022 22:39
08-25-2022 22:39
08-26-2022 00:10
08-26-2022 00:10
Same here, not a charger issue. Had bought two watches, one for my wife and another for myself. Have charged using both chargers but mine doesn't charge. However, my wife's watch gets charged with both the chargers.
08-26-2022 00:13
08-26-2022 00:13
Oh and just to update, contacted customer support. They are sending me a replacement. Order is confirmed, yet to get the tracking details though. Hoping for the best that it reaches me sooner than later 🙂