help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Sense watch doesn't show sleep time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2021 07:33

‎01-22-2021 07:33

My Sense shows 0 hours and 0 mins of sleep. The app shows I slept 6 hours and 48 minutes but it doesn't appear on my Sense. It is synced and I have tried shutting down the watch. This is the second day of this happening

 

Best Answer
0 Votes
2 REPLIES 2

‎01-22-2021 07:39

‎01-22-2021 07:39

Please verify its not a watch face issue, by

 

On the watch

Swipe left 

till you find the Today app

Click it

Scroll down to Sleep information

if its - -  click it so it shows last data

If it is correct it is a clock face issue

 

Your watch must have synced recently

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-23-2021 12:52

In response to Guy_

‎01-23-2021 12:52

Sometimes because of server load, it takes a few minutes and a second sync to get sleep on the tracker. I a read reports that it has taken hours but I haven't experienced this.. 

Best Answer
0 Votes