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My Sense won't turn on

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‎06-23-2022 18:28 - last edited on ‎06-24-2022 04:28 by Fitbit Moderator

‎06-23-2022 18:28 - last edited on ‎06-24-2022 04:28 by Fitbit Moderator

I shut down my Sense because it wouldn't sync the new time since I had traveled changing time zones. I have charged it all day and cannot get it to turn back on now. Help! I have tried every combination of buttons I can think to use to turn the Sense back on. 

 

Moderator Edit: Clarified subject

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‎06-23-2022 20:56

‎06-23-2022 20:56

Hi @nurseoffaith40  - place it on the charger to start it.

 

If it doesn't start follow instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎06-24-2022 04:30 - edited ‎11-16-2023 03:22

In response to Guy_

‎06-24-2022 04:30 - edited ‎11-16-2023 03:22

Hi there, @nurseoffaith40. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. @Guy_ Thanks for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact them back. 

See you around! 

Maria | Community Moderator, Fitbit


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